Privacy Policy

At Vatrenaa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you make a purchase or create an account, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party payment providers)

b. Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our website and shopping experience

  • Send order updates and notifications

  • Send marketing emails (only if you consent)

  • Prevent fraud and secure transactions

3. Sharing Your Information

We do not sell your personal information.

We may share your data only with trusted third parties such as:

  • Payment processors

  • Shipping companies

  • Analytics and marketing tools

  • Shopify (our e-commerce platform)

These partners only use your data to perform services for our store.

4. Cookies and Tracking Technologies

We use cookies to:

  • Improve website performance

  • Remember your cart and preferences

  • Provide personalized offers

  • Analyze site traffic

You can disable cookies through your browser settings.

5. Data Security

We implement advanced security measures to protect your data.
All transactions are processed through secure, PCI-compliant payment gateways.

6. Your Rights

Depending on your location, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Opt out of marketing emails

  • Request a copy of your data

  • Withdraw consent at any time

You can contact us to exercise these rights.

7. Third-Party Services

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party services.

8. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with a new “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.