Returns & Refunds Policy

We want you to have a smooth and satisfying shopping experience with Vatrenaa.
Please read our return and refund policy carefully.

Return Period

You can request a return within 15 days from the date you receive your order.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.

• It must be in the original packaging.

• Items showing signs of use, damage, or missing parts may not be accepted.

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons (e.g., underwear, cosmetics, personal care items).
Sale items may not be eligible unless stated otherwise.

Refund Process

Once your returned item is received and inspected, we will notify you by email.
If approved, your refund will be processed and returned to your original payment method.
Refund processing may take 5–10 business days depending on your bank or payment provider.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

• Shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours with photos, and we will resolve the issue immediately.

Contact Us

For any return or refund inquiries, please reach us.